Shipping policy
Shipping Policy
GRIZX Lab
Last updated: [insert date]
1. General Shipping Information
GRIZX Lab ships internationally using trusted third-party logistics partners through Shopify and Zendrop.
All orders are fulfilled on demand and shipped directly from our fulfillment partners to the shipping address provided at checkout.
By placing an order, you acknowledge and accept the terms outlined in this Shipping Policy.
2. Processing Time
Orders are typically processed within 1–3 business days after payment is successfully completed.
Processing time includes order verification, quality checks, and preparation for shipment.
Orders are not shipped on weekends or public holidays.
Please note that processing time is separate from shipping time.
3. Shipping Destinations
We currently ship to the following regions:
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United States
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United Kingdom
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European Union
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Australia
If your country is not listed, please contact us prior to ordering to confirm availability.
4. Estimated Shipping Times
Shipping times vary depending on destination, carrier availability, and customs processing.
Estimated delivery times are as follows:
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United States: 5–10 business days
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United Kingdom: 4–8 business days
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European Union: 4–8 business days
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Australia: 6–12 business days
These timeframes are estimates only and are not guaranteed.
5. Shipping Carriers & Tracking
Orders are shipped via international carriers selected based on destination and efficiency.
Once your order has shipped, you will receive a shipping confirmation email containing:
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A tracking number
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A tracking link (where available)
Tracking updates may take 24–72 hours to appear after dispatch.
6. Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, or handling fees imposed by local authorities.
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These charges are not included in the purchase price
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Responsibility for such fees rests solely with the customer
GRIZX Lab has no control over customs processing times or charges and cannot intervene on the customer’s behalf.
7. Delays & Force Majeure
Shipping delays may occur due to factors outside our control, including but not limited to:
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Customs inspections or clearance delays
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Carrier disruptions
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Weather events
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Global supply chain issues
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Public holidays
GRIZX Lab is not responsible for delays caused by these circumstances.
8. Lost, Delayed, or Missing Packages
Once an order has been handed over to the shipping carrier, responsibility for delivery lies with the carrier.
If your tracking information shows no movement for an extended period, or if your package appears lost, please contact us at support@grizxlab.com and we will assist in investigating the issue.
Replacement or refund eligibility will be assessed on a case-by-case basis, in accordance with carrier policies and applicable consumer protection laws.
9. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping details at checkout.
GRIZX Lab is not responsible for:
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Orders shipped to incorrectly entered addresses
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Failed deliveries due to incomplete or inaccurate information
If an order is returned due to address errors, reshipping costs may apply.
10. Partial Shipments
In some cases, items within the same order may ship separately.
If this occurs, you will receive separate tracking information for each shipment.
11. Risk of Loss
Risk of loss and title for products pass to the customer upon delivery to the carrier, except where otherwise required by applicable consumer protection laws.
Nothing in this policy limits statutory rights available to consumers under local law.
12. Policy Updates
We reserve the right to update or modify this Shipping Policy at any time.
Changes will take effect immediately upon posting to our website.
Continued use of the Site or purchase of Products constitutes acceptance of the updated policy.
13. Contact Information
For shipping-related questions, please contact:
📧 suport@grizxlab.com
🌐 www.grizxlab.com