Refund policy

Returns & Refunds Policy

30-Day Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

Be unused and in the same condition that you received it
Be in original packaging
Have all hygiene seals intact
Include unused and unopened mouthpieces

Because GRIZX Lab products are personal breathing devices, we cannot accept returns on items that have been used, show signs of use, or have broken hygiene seals, except where required by law.

You’ll also need your order confirmation or proof of purchase.

How to Start a Return

To request a return, please contact us at:

📧 support@grizxlab.com

Include:

Your order number
The reason for the return

If your return is approved, we’ll provide instructions on how and where to send your item.
Items sent back without prior approval will not be accepted.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect
Original shipping fees are non-refundable

The return address will be provided once your return request is approved.

Damages & Issues

Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us immediately at support@grizxlab.com so we can evaluate the issue and make it right.

Non-Returnable Items

We do not accept returns for:

Used products
Items with opened or used mouthpieces
Items with broken hygiene seals
Sale or discounted items
Gift cards

If you’re unsure whether your item qualifies, please contact us before sending it back.

Exchanges

The fastest way to receive a replacement is to return your eligible item and place a new order once the return is approved.

European Union — 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification.

To qualify under this right:

The item must be unused
Hygiene seals must be intact
Mouthpieces must be unopened
The item must be returned in original packaging

This right does not apply to products that have been used or unsealed, in accordance with EU consumer protection regulations for hygiene-sensitive goods.

Refunds

Once we receive and inspect your return, we’ll notify you of the outcome.

If approved:

Refunds will be issued to your original payment method
Please allow up to 10 business days for the refund to process
Your bank or card provider may take additional time to post the refund

If more than 15 business days have passed since your refund was approved, please contact us at support@grizxlab.com.

Questions?

If you have any questions about returns, eligibility, or your order, please reach out — we’re here to help.